Wednesday, February 24, 2010

What to Do if Your Flight Is Canceled

line at an airport

With all the snow this past month, we're sure you know someone who had a flight canceled. At one point in February, 49 of the 50 states reportedly had snow! Wendy Perrin of Condé Nast Traveler had it happen to her and her family on flights to Hawaii and shares her experience of rebooking her canceled flights.

We have a few tips of our own to add from our own experience:
1. If your flight gets canceled while you're at the airport, don't join the line of 50+ angry passengers all getting help from the one tired gate agent. Well, do, but simultaneously, break out your phone and call the airline's 800 number. Chances are, you'll ge through faster on the phone.

2. Be nice. Our friend Heidi had her United flight from L.A. to  D.C. canceled on our recent girls' getaway the day before her flight. Heidi called United and spent an hour plus on hold. When she finally got patched through, the customer service agent rebooked her to get home on a red eye and gave her a $400 credit for not yelling like every other customer apparently had that day. Heidi credits the laid back L.A. vibe for her good humor.

1 comment:

basho said...

Same experience, with being nice to the gate agents and customer service. Imagine how grateful you would be if one person in 1000 was nice to you! We need to take care of the people who take care of us!

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